In this section you can find answers to most questions that you might have about our services.

Please use the links below:

What automation product is right for me?

Our Automation products are chosen to suite your personal situation, We do not put our customers in a box. Our customer’s needs are as unique are they are.

What happens if I have a problem with my gate?

Call our office on 07 3286 8111 and one of our friendly staff will do their best to help you over the phone, If we cannot assist over the phone we can make an appointment for one of our service technicians to come out to you and rectify the problem.

Can I get spare parts such as remotes from Brisbane Automatic Gate Systems?

Yes, We carry spares for the products we install?

Do Brisbane Automatic Gate Systems stock Remote Controls?

Yes, We have a large range of replacement remote controls for a variety of manufacturers.

Do we service garage doors?

Yes, We can service and automate roller and sectional garage doors when you have an automatic gate.

How can I pay for products?

We accept cash, cheque, eft, money order, Visa and Master cards.

Am I able to collect from the warehouse to pick up the products?

Yes, You can drop into our office at Grant Street in Cleveland to purchase and pickup automation equipment. We are a one stop shop for your automation needs.

Do Brisbane Automatic Gate Systems do repairs to gates?

Yes, We can repair gates and associated automation equipment.

How long does it take to get my gates installed and fully automated?

Your time is very important to you, which makes it important to us. We usually run to time although each project is unique and time frames may differ slightly.

My gate is stuck how do I open it?

At Brisbane Automatic Gate Systems we can fix any make or model of automatic gate, and we offer 24 hour 7 day a week telephone assistance for products that were purchased from us.
FAQ - Brisbane Automatic Gate Systems


  • Thank you very much for the efforts of all staff.  The job has worked seamlessly and Len, in particular, has been extremely patient and willing to visit the site on several occasions - very much appreciated.
    B Tuck
  • I just wanted to write a short note about your gate technician who serviced my gate this morning (Darryl). He was prompt, polite, and couldn't have been more helpful if he tried. I was really impressed with his genuine customer service.
    Jennie Dowling
    Happy Customer
  • My husband & I opted to go with your company as Matt was very helpful during our on site consultation and I liked his professional approach. Our standards are high and we needed to be certain that we will receive quality service and high grade workmanship and your company portrays such which we were very impressed with.
    S Hegedus
    Shailer Park
  • The purpose of us writing today is to commend Steve and Scott who installed a new system on our front gate last week.   They are both really nice and efficient and we are very pleased with the work they did.  It was a pleasure having them here and we would highly recommend them in the future.   (They also really liked it when we played Johnny Cash as background music for them!)
    Heinz and Kathy Dietze
    Mainroyal Court, Raby Bay
  • I am compelled to write to you to thank you for the outstanding service you and your very competent team offer.  It is quite obvious that the main focus of your business is customer satisfaction.I have also found the services offered by your Administration team to be exceptional and they never fail to follow up with me on any matters I have put to them. Please pass on my sincere thanks to all your staff for their competency and wonderful customer service skills. Whenever appropriate you can be sure I will be recommending your company to other Resident Managers in the industry.
    Sue Warren
    Resident Manager, The Anchorage Raby Bay
  • Last week both Matthew and Darrel worked on re-installing our gate in the simplest way.  I watched how they worked to find the very best and simplest result.  I was indeed very impressed how these young men worked so intelligently, caring and very keen to achieve the most intelligent and simple way to get the gate working. I would like to congratulate you to have these fine workers for many years in your enterprise.  You must be the envy of many enterprises. With my very best wishes and thanks.
    Renee Goetz
    Redland Bay
  • Thanks for your help and on going support with the installation and commissioning of the Automated Car Parking System for The Mark. It has been and is a pleasure dealing with you and we would certainly recommend yourself and Brisbane Automatic Gate Systems as a person and company to deal with. We look forward to on going business dealings with you and your team.
    Trevor Park
    The Mark, 3-15 Orchid Avenue, Surfers Paradise
  • Thank you and congratulations on having a great team of people in your business. I have been impressed from the first phone call, to the site visits, to the detail in the quotations to the very neat installation. I was  impressed the way Craig visited my home  and took his time to explain my options to ensure I got what we the best for ME, unlike some other "sales people" who wanted me to get what was best for them!  Craig was very knowledgeable and thoroughly professional throughout the entire process. Brisbane Automatic Gate Company was recommended to me by a business associate as "the best gate company" but as a cautious buyer I contacted four other "gate" companies. I should not have bothered, as while they sounded ok on the phone, they came nowhere near you in service, technical understanding, professionalism and most of all value. As a mechanical engineer I spent some time (more than what most buyers would do) looking into the quality of the equipment on the market and was impressed with the SEA and equally impressed by the neatness and quality of your installation. For the record no one asked or suggested I write this thank-you letter but I wanted to share my appreciation with you, your staff and with any potential customer looking for a gate system (or in fact any products you support). Thanks again and best wishes to you, your staff and your clients.
    Steve Plant
  • Hello Julie and Warren, I just wanted to let you know it is now almost two weeks and we have been trouble free with the gates since Theo came out. I haven't been game to call you sooner but I feel now we have finally solved the problem, Theo was determined not to leave until he rectified the problem and it seems he has. The exit gate has been opening and closing so much easier since Theo made the adjustments and he programmed them to open and close at 6am and 6pm weekdays so hopefully this will take the pressure of the work load they have to contend with everyday. I would like to thank you all very much as I know it has been an ordeal for us all but you have responded to my every call and have shown much consideration to me throughout these past four months. The technicians have always been very professional and I would like to thank them as well. Kindest Regards Cathy
    Federation Park Body Corporate
  • Thank you for a pleasant experience and a professional approach.
    John Appleton
  • Please pass our thanks onto Matthew and the guys that installed the gate/motors for a job well done. Gate looks great and we are very happy with the result. Very impressed with your companies professionalism and customer service. Not to forget you Julie, you have been a pleasure to deal with and a big thanks to you for your role in the production of the gate. Excellent job.  We will definitely recommend you guys for those looking at installing a gate.
    Debbie & Greg
    Wellington Point
  • Good morning Julie.... and I do mean good morning. After your technician left yesterday I have been monitoring the gate's performance.  I also reviewed the CCTV over night.  The gate's score based on performance and execution is a big 10. So on behalf of the residents of Cleveland Central, THANK YOU Brisbane Automatic Gate Systems for sorting out the problem.
    Cleveland Central
    Paul Knight