I would like to pass on to Theo and your team at Brisbane Automatic Gate Systems from the Residents and the Body Corporate Committee our thanks and appreciation for the time you took in explaining how your company was going to tackle our problem with the vehicular gates that have caused many problems for us over the 6 years that the complex has been lived in. You and your team were patient, understanding and thoughtful, you personally came after hours and explained in layman terms at least twice to erase any fears residents and some committee members had of the planned works.
You should be proud of your workforce and your company, so once again I personally wish to thank you and your team along with all my committee and residents for your support and advice.
This is just a quick thank you note to say that we are very pleased with your service.
Yesterday, your technician attended our site and within minutes addressed the root cause of an intermitted gate-not-closing issue. What a pleasant experience this was. The tech was professional, polite and a very good ambassador for your company. Well done!
Matt , I’m glad I listened to you when you said that only good subcontractors and equipment are used . You aren’t the cheapest in town but the old saying “you get what you pay for “
Very happy with the outcome .
The service was completed to exceptional standards. Thank you.
The gate motor was installed today and we have received a handover of how to use the gate. Dot and myself would like to thank yourself and all the trades people for making the installation process easy and stress free.
“Thank you very much for the efforts of all staff. The job has worked seamlessly and Len, in particular, has been extremely patient and willing to visit the site on several occasions – very much appreciated.”
“I just wanted to write a short note about your gate technician who serviced my gate this morning (Darryl). He was prompt, polite, and couldn’t have been more helpful if he tried. I was really impressed with his genuine customer service.”
“My husband & I opted to go with your company as Matt was very helpful during our on site consultation and I liked his professional approach. Our standards are high and we needed to be certain that we will receive quality service and high grade workmanship and your company portrays such which we were very impressed with.”
“The purpose of us writing today is to commend Steve and Scott who installed a new system on our front gate last week. They are both really nice and efficient and we are very pleased with the work they did. It was a pleasure having them here and we would highly recommend them in the future. (They also really liked it when we played Johnny Cash as background music for them!)”
“I am compelled to write to you to thank you for the outstanding service you and your very competent team offer. It is quite obvious that the main focus of your business is customer satisfaction.I have also found the services offered by your Administration team to be exceptional and they never fail to follow up with me on any matters I have put to them. Please pass on my sincere thanks to all your staff for their competency and wonderful customer service skills. Whenever appropriate you can be sure I will be recommending your company to other Resident Managers in the industry.”
“Last week both Matthew and Darrel worked on re-installing our gate in the simplest way. I watched how they worked to find the very best and simplest result. I was indeed very impressed how these young men worked so intelligently, caring and very keen to achieve the most intelligent and simple way to get the gate working. I would like to congratulate you to have these fine workers for many years in your enterprise. You must be the envy of many enterprises. With my very best wishes and thanks.”
“Thanks for your help and on going support with the installation and commissioning of the Automated Car Parking System for The Mark. It has been and is a pleasure dealing with you and we would certainly recommend yourself and Brisbane Automatic Gate Systems as a person and company to deal with. We look forward to on going business dealings with you and your team.”
“Thank you and congratulations on having a great team of people in your business. I have been impressed from the first phone call, to the site visits, to the detail in the quotations to the very neat installation. I was impressed the way Craig visited my home and took his time to explain my options to ensure I got what we the best for ME, unlike some other “sales people” who wanted me to get what was best for them! Craig was very knowledgeable and thoroughly professional throughout the entire process. Brisbane Automatic Gate Company was recommended to me by a business associate as “the best gate company” but as a cautious buyer I contacted four other “gate” companies. I should not have bothered, as while they sounded ok on the phone, they came nowhere near you in service, technical understanding, professionalism and most of all value. As a mechanical engineer I spent some time (more than what most buyers would do) looking into the quality of the equipment on the market and was impressed with the SEA and equally impressed by the neatness and quality of your installation. For the record no one asked or suggested I write this thank-you letter but I wanted to share my appreciation with you, your staff and with any potential customer looking for a gate system (or in fact any products you support). Thanks again and best wishes to you, your staff and your clients.”
“Hello Julie and Warren, I just wanted to let you know it is now almost two weeks and we have been trouble free with the gates since Theo came out. I haven’t been game to call you sooner but I feel now we have finally solved the problem, Theo was determined not to leave until he rectified the problem and it seems he has. The exit gate has been opening and closing so much easier since Theo made the adjustments and he programmed them to open and close at 6am and 6pm weekdays so hopefully this will take the pressure of the work load they have to contend with everyday. I would like to thank you all very much as I know it has been an ordeal for us all but you have responded to my every call and have shown much consideration to me throughout these past four months. The technicians have always been very professional and I would like to thank them as well. Kindest Regards Cathy”
“Thank you for a pleasant experience and a professional approach.”
“Please pass our thanks onto Matthew and the guys that installed the gate/motors for a job well done. Gate looks great and we are very happy with the result. Very impressed with your companies professionalism and customer service. Not to forget you Julie, you have been a pleasure to deal with and a big thanks to you for your role in the production of the gate. Excellent job. We will definitely recommend you guys for those looking at installing a gate.”
“Good morning Julie…. and I do mean good morning. After your technician left yesterday I have been monitoring the gate’s performance. I also reviewed the CCTV over night. The gate’s score based on performance and execution is a big 10. So on behalf of the residents of Cleveland Central, THANK YOU Brisbane Automatic Gate Systems for sorting out the problem.”